Shoppers lose £5k each on refunds
Posted by on 5th March 2010 to Debt News
Shoppers in the UK on average lose £4,950 each in their lifetime on faulty goods because they fear asking for refunds, according to a new survey.
The government has launched a new campaign called 'Know Your Consumer Rights' to make sure that people can get back money they are entitled to.
According to its research, just under half (48 per cent) of shoppers wish they had exchanged or refunded at least one faulty item still in their home.
Almost a third possess up to five items they cannot use but failed to take back to the shops.
The survey also found that men were more fearful than women (26 per cent compared to 14 per cent) about claiming their consumer rights and lost around £89 a year on faulty goods.
Women lost less (£71) but just under a quarter (24 per cent) were more likely to be embarrassed than men (17 per cent).
To get their money back, consumers should give goods back as soon as they find a fault. Receipts are not needed, as long as there is proof of purchase, the campaign highlighted.
Also, stores often take things back without asking questions, but it is best to "check at the checkout" first.
Posted by Clement Moine
Debt Free Helpline offer debt management plans as well as a range of other debt solutions. If you are worried about debt, contact one of our trained debt advisers today.
The government has launched a new campaign called 'Know Your Consumer Rights' to make sure that people can get back money they are entitled to.
According to its research, just under half (48 per cent) of shoppers wish they had exchanged or refunded at least one faulty item still in their home.
Almost a third possess up to five items they cannot use but failed to take back to the shops.
The survey also found that men were more fearful than women (26 per cent compared to 14 per cent) about claiming their consumer rights and lost around £89 a year on faulty goods.
Women lost less (£71) but just under a quarter (24 per cent) were more likely to be embarrassed than men (17 per cent).
To get their money back, consumers should give goods back as soon as they find a fault. Receipts are not needed, as long as there is proof of purchase, the campaign highlighted.
Also, stores often take things back without asking questions, but it is best to "check at the checkout" first.
Posted by Clement Moine
Debt Free Helpline offer debt management plans as well as a range of other debt solutions. If you are worried about debt, contact one of our trained debt advisers today.
